Cancellation & complaints
Information on withdrawal, cancellation and complaints. We will replace or refund defective, damaged or incorrectly delivered items.
Note: This translation is for better understanding. The German version is authoritative.
Withdrawal
Under Swiss law, there is no statutory right of withdrawal for online purchases. We do not grant a voluntary right of return. Statutory warranty rights remain unaffected (see below).
Cancellation
As long as the order has not been handed over to the shipping partner, you can cancel it free of charge: send an email with your order number to hello@inkshop.ch. If the order has already been dispatched, cancellation is no longer possible.
Defective, damaged or incorrect items
Please inspect the goods upon receipt. If an item is defective, damaged in transit or an incorrect item was delivered, contact us immediately, no later than 7 days after receipt, by email to hello@inkshop.ch with:
- Order number
- Brief description of the problem
- Photos or a short video of the defect or packaging
We will provide free replacement or refund the purchase price at your choice. Please report any hidden defects immediately upon discovery.
Withdrawal and cancellation by us
We reserve the right to withdraw from a contract or cancel an order if an item is not available, if delivery is not possible for shipping or import reasons, or if there is an obvious price or display error. Any amounts already paid will be refunded in full. Details: Terms & Conditions § 8.
Return for complaint
If a return is necessary for inspection or replacement, we will confirm your complaint and provide you with the return address. For justified complaints, we bear the return shipping costs and do not charge any processing or inspection fees. We cannot accept returns without prior confirmation.
Warranty
Statutory warranty of 2 years applies from delivery (Art. 210 CO). Normal wear and tear as well as damage from improper use or installation (e.g. impact, dropping, overload, moisture, incorrect cleaning agents) are excluded. Minor deviations in colour and design from the image are not a defect.
Non-received shipments
If your order does not arrive after the stated delivery time, please contact us. We will clarify the status with the shipping partner and arrange for a replacement shipment or refund.
Contact
Babala Özdemir · InkShop
Unterer Rainweg 22
4414 Füllinsdorf
hello@inkshop.ch
Our Terms & Conditions (§ 9 and § 11) are authoritative. Mandatory statutory rights remain reserved.
Last updated: 27.10.2026 · Betreiberin: Babala Özdemir (Einzelunternehmen), Unterer Rainweg 22, 4414 Füllinsdorf, Schweiz · 💬 076 792 63 50 (WhatsApp/SMS)