Shipping & delivery

Delivery Area

We deliver exclusively to Switzerland and Liechtenstein, only to complete street addresses. Delivery to post office boxes, parcel lockers, PickPost stations or warehouse addresses is excluded.

Delivery Time

Delivery generally takes up to 2 weeks, in rare cases up to 3 weeks, from the date of full payment. Since the goods are dispatched directly from our delivery partner to you, delivery times may extend to up to 6 weeks in cases of high demand, public holidays or delays from our partners.

All delivery times are non-binding guidelines, not guaranteed dates. Delivery delays do not entitle you to cancellation, damages or price reduction. Partial deliveries are permitted at any time.

Shipping Costs

Shipping to Switzerland and Liechtenstein is included in the price; no separate shipping costs are charged.

Shipment Tracking

If available for your shipment, you will receive a tracking number. The shipment status may remain unchanged for extended periods during transport; this is not considered a loss.

Delivery Delay

Delivery is considered delayed only after 6 weeks from payment receipt. Customers may assert claims for delay only after notifying us in writing (by email or mail) and setting a grace period of 30 days. Only after this grace period expires unused may they cancel the contract regarding the undelivered goods; the paid amount will then be refunded without interest. Further claims are excluded insofar as legally permissible.

Undelivered or Lost Shipments

If a shipment is marked as delivered according to tracking, delivery is considered complete. A loss report must be submitted in writing (by email or mail) no earlier than 6 weeks and no later than 60 days after payment receipt. We will initiate an investigation with our shipping partner; only after its completion (up to 30 days) will we provide, at our discretion, either a replacement shipment or refund.

Transfer of Risk

Risk and benefit transfer to the customer upon handover of the goods to the transport company (Art. 185 CO), insofar as legally permissible.

Wrong Address, Non-Collection, Refusal of Delivery

The customer is responsible for providing a correct and complete delivery address. If a shipment cannot be delivered due to an incorrect or incomplete address, is not collected, or delivery is refused, there is no claim for refund of the goods value. Re-shipment will be made at the customer's expense for actual shipping costs incurred.